Refund & Cancellation Policy

Everything every plan does can be tried on the Free plan first — 15 transcription minutes a month, every caption style, every font, and every export format. We do not ask for a card.

So our advice is to run one of your own real videos through it before spending anything. The quality on the Free plan is the quality on a paid plan; only the minutes and the video length go up.

If within 7 days of payment you decide the service is not for you, you get a full refund — no questions.

To ask for one, email hello@digitoria.in from the same address the account was created with, and include the payment reference number.

After 7 days that billing period is not refundable, but you can cancel at any time (see below).

There are a few situations where no refund is given:

• If more than 80% of the period’s quota has been used — we have already paid for that transcription
• If the account was closed for breaking the terms
• If a refund has already been taken on the same account
• For the Free plan — no payment is made, so there is nothing to refund

You can cancel at any time — one email to hello@digitoria.in is enough. There is no notice period and no cancellation fee.

After you cancel, the plan keeps running until the billing period ends. After that the account moves to the Free plan by itself.

Your data stays. Projects, captions and transcripts are not deleted when you cancel — you keep access on the Free plan, only the allowance for new minutes changes.

Once a refund is approved it goes back to the payment method you paid with in 5–7 working days. Depending on the bank it can be slightly faster or slower.

You will be told by email whether a refund was approved or rejected — we will not go quiet on you.

If we discontinue the service, a pro-rata refund for whatever is left of the billing period is issued automatically — you will not have to ask. You will also get at least 30 days’ notice so you can export your projects.

Today’s plans:

• Ek Video — ₹19/month or ₹19/year
• Week Pass — ₹49/month or ₹49/year
• Creator — ₹99/month or ₹990/year
• Studio — ₹249/month or ₹2,490/year

All rates are in Indian Rupees (INR). Full details are on the pricing page.

For anything about refunds, cancellation or billing: hello@digitoria.in

Digitoria Marketing Solutions Pvt. Ltd

We answer every email within 2 working days.